GENERAL CONDITIONS OF SALE
Last update: September 2026
1. Seller Identification
These General Conditions of Sale regulate the commercial relations between:
SHARP INDUSTRIAL TOOLS S.L.
CIF/NIF: B13649223
Registered office: C/ Riu Vinalopó, n.º 15, Nave A5B, 46930 Quart de Poblet (Valencia), Spain
Email: info@sharpindustrial.es
Telephone: +34 674 87 14 67
Hereinafter, the “Seller”, and any natural or legal person who requests an offer, formalizes an order or purchases its products or services, hereinafter, the “Customer”.
SHARP INDUSTRIAL TOOLS S.L. is dedicated to the manufacture and supply of industrial blades, cutting components, wear parts, spare parts for machinery and specialized technical solutions for industrial processes.
2. Scope of application
These General Conditions will apply to all offers, quotes, orders, contracts, sales and supplies made by the Seller, both in Spain and abroad.
Any particular conditions included in an offer, order confirmation or contract will prevail over these General Conditions in case of contradiction.
The purchase conditions proposed by the Client will only be applicable when they have been expressly accepted in writing by the Seller.
These Conditions are aimed mainly at operations between businessmen or professionals (B2B). When the Client legally has the status of consumer or user, the mandatory consumer protection regulations will be preferentially applied.
3. Offers and acceptance of orders
The offers and budgets will have the validity indicated in the document itself. If a period is not specified, they will be valid for thirty calendar days from their date of issue, unless withdrawal or prior modification is duly communicated.
The information published on the website, including catalogues, photographs, drawings, characteristics, dimensions and applications, is for information purposes only and does not in itself constitute a binding contractual offer.
The order will be considered accepted when the Seller confirms it in writing or when its manufacturing or preparation begins.
The formalization of an order implies that the Client knows and accepts these General Conditions, provided that they have been made available previously.
4. Technical information and specifications
The products may be manufactured in accordance with:
- Seller’s technical specifications.
- Plans, samples, models or instructions provided by the Client.
- Specifications expressly agreed between the parties.
Unless expressly indicated otherwise, the plans, photographs, samples, compositions, dimensions, hardness, weights, capacities, performances and other technical information are indicative in nature and are subject to the applicable industrial and manufacturing tolerances.
The Client will be responsible for verifying that the plans, measurements, materials, geometries, cutting directions, applications and other specifications provided are correct and suitable for the intended use.
The Seller will not be liable for defects, incompatibilities or damages resulting from incomplete or incorrect data provided by the Client, nor from the concealment of relevant information about the machine, the processed material or the working conditions.
The recommendation of a steel, hardness, treatment or technical configuration will be made in accordance with the information provided by the Client and does not constitute a guarantee of performance or specific duration, unless expressly agreed in writing.
5. Modification and cancellation of orders
Any modification of an accepted order must be requested in writing and will be subject to the express acceptance of the Seller.
The Seller may revise the price and delivery time when the modification affects the technical characteristics, quantities, materials, manufacturing processes or logistical conditions.
Orders for products made to measure, made to order, personalized or purchased specifically for the Client cannot be canceled once the purchase of materials, manufacturing or any associated work has begun.
If the Seller exceptionally accepts the cancellation, the Client must pay for the materials purchased, the work performed and the costs or commitments assumed to date.
6. Prices and taxes
The prices will be those indicated in the corresponding offer or order confirmation and will not include VAT or other taxes, duties or fees, unless expressly indicated.
Unless otherwise agreed in writing, prices will be understood to be established under the EXW rule – facilities of SHARP INDUSTRIAL TOOLS S.L., Quart de Poblet (Valencia), Spain, Incoterms® 2020.
Special packaging, transportation, insurance, customs clearance, additional certificates, external inspections and other services not expressly included will be invoiced separately.
Before accepting the order, the Seller may update the price when relevant variations occur in the cost of raw materials, energy, treatments, transportation, currency or other essential components.
Once the order is accepted, any price revision must respond to a modification requested by the Client, to a circumstance expressly provided for in the offer or to an agreement between the parties.
7. Payment terms
Payment will be made by bank transfer, confirming, card or other expressly agreed upon means, within the period established in the offer, invoice or order confirmation.
The Client may not withhold, offset or deduct amounts from the Seller’s invoices without written authorization or a firm resolution that recognizes its right.
In operations between companies, delays in payment will automatically occur, without the need for a prior request:
- The accrual of late payment interest provided for in Law 3/2004, of December 29.
- A fixed amount of 40 euros as collection costs.
- Reimbursement of duly accredited additional collection costs, when applicable.
In the event of overdue invoices, solvency incidents or reasonable risk of non-payment, the Seller may suspend manufacturing, withhold pending deliveries, request additional guarantees or require advance payment for new orders, without this being considered a breach of contract.
8. Domain reservation
The Seller will retain ownership of the products supplied until the Customer has fully paid the price, taxes and corresponding ancillary amounts.
Until that time, the Client must properly safeguard the products and may not sell, assign, transform, encumber or dispose of them to the detriment of the Seller’s property rights, unless authorized in writing.
The reservation of title does not affect the transfer of risk in accordance with the agreed Incoterms® rule.
9. Manufacturing and delivery times
Manufacturing and delivery times are estimates, unless the Seller has expressly accepted a date in writing as binding.
The deadlines will begin to count when all the necessary conditions to execute the order are met, including:
- The final acceptance of the order.
- The receipt of the advance payment, when it has been established.
- The approval of plans or samples.
- Receiving all the necessary technical information.
The period may be extended when the Client modifies the order, delays in providing information or documentation, does not make the agreed payments or when circumstances beyond the Seller’s reasonable control occur.
Unless expressly agreed, a delay will not entitle the Customer to cancel the order, reject the merchandise or demand penalties or compensation.
The Seller may make partial deliveries when reasonable, billing each delivery independently.
10. Force majeure
The Seller will not be liable for non-compliance or delays caused by events beyond its reasonable control, including, but not limited to, natural disasters, fires, epidemics, labor disputes, wars, sanctions, trade restrictions, energy failures, transport interruptions, shortages of raw materials, serious breakdowns, acts of authorities or failures of essential suppliers.
As long as the cause of force majeure remains, the affected obligations will be suspended. If the situation continues for more than ninety days, any of the parties may resolve the pending part of the order, without prejudice to the payment of the products and work already performed.
11. Delivery, transportation and transmission of risk
Unless otherwise agreed in writing, delivery will be made under the EXW rule – Seller’s facilities, Quart de Poblet (Valencia), Spain, Incoterms® 2020.
Under EXW conditions, delivery and transfer of risk will occur when the products, duly prepared, are made available to the Customer at the Seller’s facilities on the agreed date.
When the Seller manages the transport on behalf of the Client, said management will not in itself modify the agreed Incoterms® rule nor will it imply the assumption of the transport risk by the Seller.
The Client must check the external condition and the number of packages upon receiving the merchandise. Any damage, loss or visible irregularity must be stated clearly and in detail on the carrier’s delivery note.
Transportation incidents must be communicated in writing to the Seller and the carrier within the legally applicable deadlines, accompanied by photographs, delivery note and other necessary documentation.
12. Product inspection and conformity
Customer must examine the products as soon as reasonably possible after receipt and before installing, machining, modifying or using them.
Visible non-conformities, quantity errors or incorrect references must be notified in writing without delay, identifying the order, invoice, product and defect observed and providing photographs or sufficient evidence.
The installation, machining, modification or use of a product with a visible defect may imply its acceptance, unless otherwise legally applicable.
Acceptance of a claim will require that the Seller be able to inspect the product and verify the actual conditions of assembly, work and use.
13. Customized products or products made to order
Products manufactured to measure, to a drawing, from a sample or in accordance with the Client’s particular specifications will not accept returns, exchanges or cancellations, unless they present a manufacturing defect attributable to the Seller.
Differences within the tolerances indicated in the drawing, the offer or the applicable technical standards will not be considered defects.
When the Client delivers a sample for reproduction, they must expressly indicate whether it is a new or used piece. Wear, deformation or deterioration of a used sample may affect the dimensions and characteristics of the reproduced product.
14. Commercial guarantee and exclusions
In operations between businessmen or professionals, the products will have a commercial guarantee of one month from the date of delivery, exclusively against manufacturing defects attributable to the Seller.
This commercial warranty does not cover normal wear and tear. Blades, cutting edges, plates, screens, wear parts and other components subjected to friction, impact, abrasion, fatigue or progressive loss of performance have a variable useful life depending on the material processed, the machine, the assembly and the working conditions.
Also excluded are:
- Inappropriate, abnormal or different use than intended.
- The incorrect selection of the product by the Client.
- Assembly, adjustment, alignment or maintenance errors.
- The operation of the machine in poor conditions.
- Impacts, overloads, contamination or presence of foreign bodies.
- Sharpening, grinding, welding, machining or repair carried out by third parties.
- Modifications made without written authorization.
- Failure to comply with technical or safety instructions.
- Damage resulting from incorrect plans, samples or specifications provided by the Client.
The life of a blade or wearing part cannot be guaranteed unless it has been expressly agreed in writing for perfectly defined working conditions.
If a manufacturing defect covered by the warranty is confirmed, the Seller may, at its option, repair the product, replace it or pay its value. Before returning any material, the Customer must obtain written authorization.
When the Client has the legal status of consumer or user, the deadlines, rights and remedies established by mandatory consumer regulations will apply, which will prevail over the previous limitations.
15. Returns
No returns will be accepted without prior written authorization from the Seller.
Standard products whose return has been authorized must be unused, in perfect condition, complete and in their original packaging.
Unless the return is due to an error or defect attributable to the Seller, transportation, inspection, reconditioning and management costs will be borne by the Customer. The Seller may apply depreciation when the material or its packaging is damaged.
The following products will not be accepted for return:
- Manufactured to measure or under drawing.
- Customized or modified for the Client.
- Used, installed, machined or sharpened.
- Purchased specifically from third parties to fulfill the order.
- Deteriorated by improper storage, transportation or handling.
The foregoing is understood without prejudice to the mandatory rights that correspond to consumers and users.
16. Limitation of liability
Within the limits permitted by applicable legislation, the Seller will not be liable for indirect damages, loss of production, loss of profits, loss of profits, loss of contracts, reputational damage, costs of machinery downtime or claims from third parties.
The Customer will be responsible for checking, before installation and use, that the product is suitable for the machine, application, material and expected working conditions.
Except in cases where it is not legally possible to limit it, the Seller’s total liability related to an order will be limited to the net amount invoiced for the specific product that gave rise to the claim.
These limitations will not apply in cases of intent, gross negligence or in those cases in which liability cannot be excluded or limited in accordance with the law.
17. Intellectual and industrial property
The plans, designs, models, calculations, photographs, technical sheets, prototypes, processes and other documentation provided or developed by SHARP INDUSTRIAL TOOLS S.L. They are your property or are used with permission.
The Client may not copy them, reproduce them, communicate them to third parties, use them to manufacture products or use them for purposes other than the order without prior written authorization.
The manufacture of a product from a plan or sample provided by the Client does not mean that the Seller assumes responsibility for possible infringements of intellectual or industrial property rights of third parties. The Client guarantees that it has sufficient authorization to use and provide said documentation.
18. Confidentiality
The parties undertake to treat the technical, commercial or industrial information received as a result of an offer or order as confidential and not to provide it to third parties, except when it is necessary to execute the contract or there is a legal obligation.
The Seller may provide strictly necessary information to suppliers and collaborators subject to confidentiality obligations.
19. Protection of personal data
The personal data provided will be processed by SHARP INDUSTRIAL TOOLS S.L. to manage requests, offers, orders, billing, after-sales service and commercial relationships, in accordance with Regulation (EU) 2016/679, Organic Law 3/2018 and other applicable regulations.
Complete information about the person responsible for the treatment, purposes, legal bases, conservation, recipients and exercise of rights can be consulted in the Privacy Policy published on this website.
The Client may exercise their rights by means of communication addressed to info@sharpindustrial.es, accompanying the information necessary to prove your identity.
20. Customer service and complaints
For queries, incidents or complaints, the Client can contact:
SHARP INDUSTRIAL TOOLS S.L.
C/ Riu Vinalopó, n.º 15, Nave A5B
46930 Quart de Poblet (Valencia), Spain
Email: info@sharpindustrial.es
Telephone: +34 674 87 14 67
Claims must identify the order or invoice number, the affected product and a detailed description of the incident, accompanied by photographs, measurements or any other available evidence.
21. Partial nullity
If any clause of these General Conditions is declared null, invalid or inapplicable, this circumstance will not affect the validity of the remaining clauses.
The affected clause will be replaced or interpreted, to the extent legally possible, so that it preserves an equivalent economic purpose.
22. Applicable law and jurisdiction
These General Conditions will be governed and interpreted in accordance with Spanish law and, where applicable, the United Nations Convention on Contracts for the International Sale of Goods.
In relations between businessmen or professionals, the parties expressly submit to the Courts and Tribunals of the city of Valencia, unless a mandatory norm establishes another jurisdiction.
When the Client has the legal status of consumer or user, the corresponding courts and tribunals will be competent in accordance with the applicable regulations, without this clause limiting their rights.